Our Story
The world’s travelers don’t all pay the same way. So why should hotels settle for one-size-fits-all payments? XanderPay was founded to change that, turning complexity into clarity and making every transaction work harder for hospitality.
XanderPay started, quite literally, in a room full of hospitality payments people. Back in 2015, a group of hoteliers gathered to talk about the booming wave of outbound Chinese travel. The conversation turned quickly to payments, and a universal admission: “We’re struggling.”
The Problem We Noticed
In China, guests had seamless ways to pay. But the moment they landed in London, Los Angeles, or Dubai, those same trusted methods no longer worked. Hotels were forced to push guests to third-party booking sites that could handle the payments… but at a steep commission. Hardly a win for anyone.
That conversation sparked the creation of the HEDNA Global Hospitality Payment working group. And out of those early debates, one idea kept resurfacing: hospitality needed a better way. A solution built not for the past, but for the future of global travel.
That’s where XanderPay comes in.
One Size Does Not Fit All
Our mission is simple: to take the best ideas in hospitality payments and turn them into practical, efficient solutions. Because in this industry, one size never fits all. Hotels deserve payment strategies that are right-sized for their guests, for their markets, and for their business.
And that’s exactly what we’re here to build.
Mike Carlo
Founder/CEO
Chris Ryan
Chief Financial Officer
Daniel Flores
VP, Client Services
Lisa Murphy
SVP Business Development
Christina Kinney
VP Operations
Karen Werner
VP Customer Excellence
Xander Carlo
Chief Muppet Officer
Why XanderPay?
XanderPay simplifies hospitality payments by centralizing remittances, streamlining cross-border transactions, and ensuring compliance at every step. Our platform reduces costs, improves efficiency, and gives hotel groups the freedom to focus on what matters most—delivering exceptional guest experiences.
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Simplify, Centralize, Save
XanderPay helps hotel groups centralize remittances, reduce fees, and modernize cross-border payments. Discover how our solutions improve efficiency so your teams can focus on delivering exceptional guest experiences.